Social Media & Events Lead

Position Type: Full-time

Purpose

To support Assabet Co-op Market’s outreach, visibility, and community engagement efforts through social media
marketing and monthly event support. This role serves as a functional lead for social media and events execution,
working under the direction of the Outreach & Communications Manager to help promote the co-op, support in-
store and community events, and contribute to a welcoming, inclusive customer and member experience.

Status

• Reports To: Outreach & Communications Manager
• Status: Non-exempt/hourly; Part time (approximately 15 hours per week)
• Wage Level: Starting at $18.00/hour, range commensurate with experience

Essential Responsibilities and Functions

Customer Experience

• Treat internal and external customers fairly, consistently and with respect
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and all
  diverse backgrounds and in accordance with the Co-op’s customer service standards
• Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional
  manner that demonstrates our cooperative advantage
• Maintain a calm and friendly demeanor with all customers

Social Media & Communications Support

• Assist with social media marketing across platforms following direction from the Outreach & Communications
  Manager
• Support promotion of store initiatives, events, and community partnerships
• Assist with gathering content ideas from staff and creating content as directed to promote the store and
  events
• Support light website updates and digital communications
• Use general social media design tools; Mailchimp, website platforms, and Adobe Suite a plus

Events Support & Coordination

• Support planning and execution of monthly in-store events
• Provide on-site support including setup and breakdown
• Assist with future off-site or tabling events
• Support representing the co-op professionally at public-facing events

General Responsibilities

• Work collaboratively with staff as directed
• Follow all co-op policies and procedures
• Perform other duties as assigned

All department staff must adhere to all policies and guidelines as laid out in the staff handbook and department level operating standards.

Scheduling & Availability

Approximately 15 hours per week. Schedule includes weekday hours with flexibility required, including occasional evenings and at least one weekend day per month. More hours may become available in the future as we grow, and may increase based on seasonal events in the summer.

Responsibilities to Sustainability

Contribute to efforts at Assabet Co-op Market that support a sustainable community through: Minimizing waste by reducing and reusing materials and resources when possible; Proper recycling and composting; Water & energy conservation.

Responsibilities to Diversity, Equity, and Inclusion

Value and support a work environment that includes people of different identities from diverse backgrounds

Physical Job Requirements

The physical requirements described here are those that an employee must meet, with or without reasonable
accommodation, to successfully perform the essential functions of this job.

• Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment
• Ability to lift and carry up to 30 pounds occasionally
• Ability to bend, stoop, squat, kneel, climb stairs or ladder
• Ability to reach above shoulder height occasionally
• Ability to talk and hear to communicate with customers
• Finger and hand dexterity with ability to grasp and hold items of different sizes
• Vision ability – close, distance, peripheral vision and depth perception
• Ability to read register screen and product and shelf labels

Working Conditions

The work environment described here is representative of the conditions an employee may encounter while
performing the essential functions of this job.

• Retail grocery store environment with occasional outdoor or off-site settings
• Potential exposure to cold, hot, wet or humid conditions
• Exposure to fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting)
• Exposure to and potential handling of fresh foods including meats and seafood
• Handling objects that have been handled by the public
• Frequently performs work standing on cement floors in the store
• Noise level in the store is usually moderate to loud

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with
or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill
and/or ability required.

• Interest in community engagement and cooperative values
• Experience or interest in social media or event support
• Familiarity with social media and digital tools
• Strong organizational, listening, and communication skills
• Ability to follow directions and meet deadlines
• Commitment to customer service
• Demonstrated ability to multi-task
• Ability to work well with others in a cooperative environment
• Follow through with assigned tasks
• Regular predictable attendance
• Language ability:
  • Comprehend complex instructions, correspondence, and memos
  • Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds
  • Effectively present information in one-to-one and small group situations to employees and customers
• Computer skills – use email, website, time clock and other work related programs proficiently
• Ability to manage difficult or emotional customer situations

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