Grocery – Receiving Lead

Position Type: Full-time

Purpose

To ensure accurate, timely, and efficient receiving of grocery department products in support of inventory accuracy, food safety, and smooth store operations. The Receiving Lead is responsible for coordinating and executing grocery receiving activities, maintaining receiving standards, and supporting inventory integrity under the direction of the Grocery Manager, while collaborating with other departments to support coordinated receiving activities across the store.

Status

• Reports To: Grocery Manager
• Status: Non-exempt/hourly; Full-time or Part-time
• Wage Level:  Starting at $17.00/hour, range commensurate with experience

Essential Responsibilities and Functions

Customer Experience

• Treat internal and external customers fairly, consistently and with respect.
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
• Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that demonstrates our cooperative advantage.
• Maintain a calm and friendly demeanor with all customers 

Receiving Operations Support

• Lead and coordinate grocery department receiving activities under the direction of the Grocery Manager, ensuring accurate, timely, and organized receipt of deliveries
• Receive, inspect, and verify deliveries for accuracy, quality, food safety, pack sizes, temperatures, and documentation, following established procedures
• Ensure receiving data, invoices, and documentation are accurately recorded and entered into systems
• Identify, document, and communicate receiving discrepancies, damages, shortages, recalls, and recurring issues to the Grocery Manager and Purchasing Manager
• Support proper staging, storage, and flow of product from receiving to backstock or sales floor to maintain product integrity and operational efficiency
• Coordinate receiving activities with other departments (including Produce and Kitchen) to support shared receiving space, delivery timing, and cross-department communication
• Maintain clean, organized, and safe receiving, backstock, and storage areas; ensure receiving equipment and tools are functional and report issues promptly.

Department Operations

• Support day-to-day department operations and help set daily priorities as directed by the Grocery Manager or when the manager is absent
• Support proper handling and disposition of damaged, spoiled, or unsellable products in accordance with established procedures
• Assist with maintaining clean, organized, and safe store and work areas to support efficient department operations
• Monitor department equipment and conditions and promptly report concerns to management
• Support staff adherence to established procedures and training standards related to receiving, stocking, rotation, and department organization
• Participate in store inventory counts and operational projects as required
• Support department expense control and waste reduction efforts by following established direction and procedures
• Perform other duties as assigned by store management

Manager on Duty (as needed or when scheduled)

• The Manager on Duty will be a designated key carrier for the co-op and will be trained to open and close the store as needed
• Provide support to all departments to ensure store security, prompt and friendly customer service and a safe working environment for staff
• Review and monitor the physical appearance of the store and do whatever is necessary to maintain smooth and cohesive store operations
• Resolve customer concerns and complaints according to Co-op policies and procedures

All department staff must adhere to all policies and guidelines as laid out in the staff handbook and department level operating standards. 

Responsibilities to Sustainability

Contribute to efforts at Assabet Co-op Market that support a sustainable community through: Minimizing waste by reducing and reusing materials and resources when possible; Proper recycling and composting; Water & energy conservation.

Responsibilities to Diversity, Equity, and Inclusion

Value and support a work environment that includes people of different identities from diverse backgrounds

Physical Job Requirements

The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job. 

• Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment

• Ability to lift and carry up to 30 pounds frequently
• Ability to lift and carry up to 50 pounds occasionally
• Ability to be present and working in assigned area for up to 3 hours without rest
• Ability to bend, stoop, squat, kneel, climb stairs or ladder
• Ability to reach above shoulder height occasionally
• Ability to talk and hear to communicate with customers
• Finger and hand dexterity with ability to grasp and hold items of different sizes
• Vision ability – close, distance, peripheral vision and depth perception
• Ability to read register screen and product and shelf labels
• Open availability and ability to work morning, afternoon, evening, weekday and weekend shifts as required

Working Conditions

The work environment described here is representative of the conditions an employee may encounter while performing the essential functions of this job. 

• Frequent exposure to cold, hot, wet or humid conditions
• Exposure to fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting)
• Exposure to and potential handling of fresh foods including meats and seafood
• Handling objects that have been handled by the public
• Frequently performs work standing on cement floors at the cash register
• May work occasionally in temperature extremes (walk-in freezer, outside warehouse, hot kitchen, etc.)
• Noise level in the store is usually moderate to loud

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Familiarity with or an interest in learning about natural foods
• Prior experience working in retail or grocery store 
• Commitment to customer service
• Ability to manage and motivate self and others
• Demonstrated ability to multi-task
• Good communication and listening skills
• Ability to work well with others in a cooperative environment and lead by example
• Follow through with assigned tasks
• Regular predictable attendance
• Language ability:
  • Comprehend complex instructions, correspondence, and memos
  • Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds
  • Effectively present information in one-to-one and small group situations to employees and customers
• Math ability:
  • Add and subtract two digit numbers
  • Perform calculation using units of US currency, weight, volume and distance measurements
• Computer skills – use email, website, time clock and other work related programs proficiently
• Ability to manage difficult or emotional customer situations

Apply Now